1. BulletServices

Enjoy ACD’s excellent before and after purchase services

Buying a ACD’s product is truly worry-free. With ACD’s excellent before and after purchase service, you’ll not only possess a total understanding of the ACD’s product prior to purchasing, but also enjoy complete after-sales service.

 

Before Purchase

  1. 1.Technical support by phone and email

  2. Call us or email us to receive expert advice and answers to all your queries.

  3. Please dial +65-62757858, or fax +65-62757859, or email info@acd-sys.com


  5. 2.Onsite service

  6. We provide onsite service if the problem cannot be solved by phone or email. Even if nothing has happened, we are also able to visit you based on your requests.


  1. 3.Fixture design and fabrication

  2. For your existing ACD’s machine, we provide new fixture design and fabrication if you change the product.


  1. 4.Free software upgrading

  2. Our customers enjoy total free software upgrading.


  1. 5.Old machine/system retrofitting

  2. We are able to retrofit your existing ACD’s machine or system if there is a need. After retrofitting, your old machine not only looks but also performs the same as a brand new machine.

  1. 1.Technical Proposal

  2. Our technically trained engineers have extensive experience with various applications and industries; this experience allows the most efficient solution or proposal to be recommended. Our export engineers are prepared to participate at every level of our customers’ business from the hardware to the software, from the design to the turnkey machine integration or manufacturing.


  1. 2.Demonstration

  2. In addition to cutting edge technology, ACD is proud to provide technical support services that are specifically designed for application problem solving. If you are interested in our Auto Tweak Machine, we will be able to provide a product demonstration using a real machine that shows the actual functions. We will then listen as the customer explains the existing application. Through this process, we determine what is necessary to increase abilities and functions by the hardware and the software modifications, to customize the machine and meet the customer’s requests. We will also clarify any potential problems we may foresee, in an effort to further improve the accuracy and efficiency of the customer’s system.


  1. 3.Free Trial

  2. Customers may borrow the Auto Tweak Machine from us and use it on a free trial basis before actually purchasing the product.

After Purchase

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